Help and contact
Support today runs through the people who run your programme — not a call centre. Here is who to reach for what.
Support channels
- School or programme facilitator — First point of contact for anything about a learner's sessions, device, consent choices or work.
- Kidoko programme team — Reached through the facilitator or the site's coordinator for deployment, readiness, safeguarding and privacy questions.
- Public support mailbox pending — A staffed public contact address is part of launch preparation.
A safety concern
A safeguarding concern goes to the facilitator or the programme's named safeguarding lead through the same channels. If a child may be in immediate danger, contact local child-protection or emergency services first — do not wait for the programme.
A problem with the app or a device
Tell the facilitator — device faults, sync problems and content issues are logged by the programme and worked through the operator tooling. If the device is shared, do not put a learner's personal details in a message.
A question about data
Export, correction and deletion requests go through the same facilitator route and are handled by the Kidoko privacy process — verified, second-person approved, and recorded. Details: privacy page.
evidence pending A staffed public support mailbox is part of launch preparation; today support runs through the school facilitator and the programme team.
What is missing: requires: launch preparation — a monitored public mailbox.